By booking a service, purchasing a product, or allowing installation work to proceed, you agree to the following Terms & Conditions.
In these Terms & Conditions:
These Terms & Conditions apply to all products and services supplied by OJ Dashcam & CCTV Melbourne unless otherwise agreed in writing. By confirming a booking, purchasing a product or allowing work to commence, the customer confirms that they have read, understood and accepted these Terms & Conditions.
The customer must provide:
For mobile installations, we reserve the right to stop, postpone or relocate the work where the location, weather, lighting, traffic, ground conditions or surrounding environment is unsafe or unsuitable.
The customer must inform us before installation of any known:
We are not responsible for faults, damage or operating problems caused by pre-existing vehicle conditions or defects that were not caused by our installation. We are not responsible for a vehicle battery becoming flat during or after installation where the battery was already aged, weak, damaged, insufficiently charged or affected by an existing vehicle or charging-system problem.
Dashcam installations may involve removing or adjusting trims, panels, seals, fittings and other components. While reasonable care is always taken:
Nothing in this section limits our responsibility for loss or damage directly caused by our failure to provide the service with due care and skill.
We provide professional installation services for customer-supplied dashcams and accessories. However:
Modern vehicles may contain sensitive electronics, airbags, cameras, sensors and driver-assistance systems.
Parking mode may operate using power from the vehicle battery or a dedicated dashcam battery pack. Without a dedicated battery pack:
We are not responsible for reduced parking-mode duration or battery discharge caused by:
A dedicated dashcam battery pack is recommended where longer parking-mode coverage is important.
11.1 Lifetime Dashcam Installation Workmanship Warranty We provide a Lifetime Dashcam Installation Workmanship Warranty on eligible dashcam installation services performed by OJ Dashcam & CCTV Melbourne from 12 October 2026 onwards, including installation of customer-supplied dashcams. For this voluntary warranty, “lifetime” means the period during which the original customer continuously owns the vehicle in which we performed the original installation. The warranty begins on the installation completion date and ends when the original customer sells or otherwise transfers ownership of that vehicle. It is not transferable to a new vehicle owner or to another vehicle. There is no fixed number-of-years limit during the applicable ownership period. This warranty covers defects directly caused by our original dashcam installation workmanship, including improperly secured wiring, incorrect connections, or mounting faults attributable to our work. Where a covered workmanship defect is confirmed, we will rectify that defect within a reasonable time without charging for our rectification labour or our reasonable travel or call-out costs associated with that covered claim. The warranty does not provide lifetime cover for the dashcam, hardwire kit, battery pack, memory card, vehicle, or other products, and does not guarantee their continued performance or compatibility. 11.2 Workmanship Warranty Exclusions The applicable voluntary workmanship warranty does not cover:
These exclusions apply only to the extent the relevant issue was not caused by a defect in our workmanship. Nothing in this section excludes any rights or remedies under the Australian Consumer Law. 11.3 Existing Installations For installations completed before 12 October 2026, the voluntary workmanship warranty offered at the time of installation continues to apply unless we expressly confirm a longer warranty in writing. Your statutory rights under the Australian Consumer Law remain unaffected. 11.4 Claim Costs There is no fee for inspection, reasonable travel or call-out, or rectification labour where a valid workmanship warranty claim is confirmed. If the reported fault is not covered, reasonable inspection, travel, call-out, diagnostic or additional labour charges may apply as described in Section 14. We will advise of anticipated charges before undertaking chargeable work where reasonably possible. Customers should contact us before incurring expenses they want reimbursed; any reimbursement required by law remains available.
If the customer believes there is a problem with our installation, the customer must contact OJ Dashcam & CCTV Melbourne as soon as reasonably possible. To make a workmanship warranty claim, the customer should provide:
The customer must give us a reasonable opportunity to:
The assessment may be performed through a mobile appointment, remote troubleshooting or at another location reasonably agreed between us and the customer. If the issue creates an immediate safety risk, the customer should stop using the affected equipment where safe to do so and contact us as soon as possible.
Except in an urgent safety situation or where otherwise permitted under the Australian Consumer Law, the customer must give OJ Dashcam & CCTV Melbourne a reasonable opportunity to inspect and rectify the reported installation problem before authorising another person or business to perform diagnostic, removal, modification or repair work. The customer must obtain our prior written approval before incurring third-party costs that they expect OJ Dashcam & CCTV Melbourne to pay or reimburse. Under our voluntary workmanship warranty, we are not responsible for third-party:
This applies where those costs were incurred without our prior written approval, except where reimbursement is required under the Australian Consumer Law. An invoice, report or opinion from another installer, mechanic, dealership, auto electrician or third party does not automatically establish that the issue was caused by our installation. Where a third party removes, rewires, disconnects, modifies or repairs the installation before we have been given a reasonable opportunity to inspect it, we may be unable to confirm the original cause of the reported problem. In those circumstances, a claim under our voluntary workmanship warranty may be declined or limited to the extent that:
This section does not remove any rights the customer may have under the Australian Consumer Law. For example, where we refuse or fail to rectify a minor failure within a reasonable time, the customer may have rights under the Australian Consumer Law to arrange rectification elsewhere and recover reasonable costs.
If our inspection determines that the reported problem was not caused by our installation workmanship, a reasonable call-out fee, travel fee, diagnostic fee or additional labour charge may apply. This includes problems caused by:
Any applicable charges will be explained to the customer before chargeable repair or additional work is performed where reasonably possible. No workmanship rectification labour fee or reasonable associated call-out or travel fee will apply where we confirm that the issue was directly caused by our installation and is covered by the applicable workmanship warranty.
The manufacturer’s stated warranty periods for eligible dashcams supplied by us are:
The warranty period begins from the original purchase date unless the manufacturer’s terms state otherwise. Warranty periods for battery packs and other accessories will be those stated at the time of purchase or provided by the relevant manufacturer. Customers may contact OJ Dashcam & CCTV Melbourne regarding products purchased from us. We may inspect the product and, where appropriate, communicate with the supplier or manufacturer as part of the warranty process. Manufacturer warranty coverage does not normally include:
Products may need to be inspected, tested, removed or returned to the supplier or manufacturer before a warranty outcome can be determined. Removal, reinstallation, travel, call-out and diagnostic fees may apply where permitted by law and where the issue is not caused by our installation workmanship. Manufacturer warranties and our voluntary workmanship warranty are provided in addition to the customer’s rights under the Australian Consumer Law.
MicroSD cards are consumable storage products that naturally wear over time due to continuous recording. No separate voluntary warranty is provided by us for SD cards supplied as part of a package, promotion or complimentary offer. This does not exclude any rights that may apply under the Australian Consumer Law. The customer is responsible for:
We do not guarantee that footage will always be recorded, available, clear or recoverable. To the extent permitted by law, we are not responsible for lost, corrupted, overwritten or unavailable footage caused by memory-card failure, device failure, incorrect settings, impact damage, power interruption, software issues or failure to regularly inspect the system.
To the maximum extent permitted by law:
Nothing in these Terms & Conditions excludes, restricts or modifies liability, consumer guarantees or customer rights that cannot lawfully be excluded, restricted or modified.
Our products and services are supplied subject to consumer guarantees under the Australian Consumer Law that cannot be excluded by these Terms & Conditions. Depending on whether a failure is major or minor, a customer may be entitled to remedies such as repair, replacement, refund, cancellation or compensation for reasonably foreseeable loss or damage. For a minor problem with a service, the customer must generally give us a reasonable opportunity to rectify the problem within a reasonable time. If we refuse or fail to rectify a minor service problem within a reasonable time, the customer may have the right to arrange for another provider to rectify the problem and recover reasonable costs. Our voluntary lifetime dashcam installation workmanship warranty and any manufacturer warranty are additional to, and do not replace or limit, rights and remedies available under the Australian Consumer Law. Mandatory consumer guarantee information for goods and services: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
Customer information may be used for:
We will not sell customer information to third parties. Information may be provided to manufacturers, suppliers, insurers, payment providers or government authorities where reasonably required to provide the service, process a warranty claim or comply with the law.
We may update these Terms & Conditions from time to time. The latest version published on our website will apply to bookings and purchases made after the updated version is published. The version applying at the time of the original purchase or installation will continue to apply to any voluntary warranty provided with that purchase or installation, unless a later version provides the customer with greater benefits.
These Terms & Conditions are governed by the laws of Victoria, Australia.
To make a booking enquiry, raise an installation concern or submit a warranty claim, contact: OJ Dashcam & CCTV Melbourne ABN: 65 501 292 193 Phone: 0422 424 503 Email: heobmoon@naver.com Business or postal address: [18 Watt st Springvale VIC 3171] When submitting a warranty claim, please provide proof of purchase, details of the problem and any relevant photos or videos. Last updated: 12 October 2026
