This policy applies to dashcams, CCTV products, accessories and other
physical products supplied by OJ Dashcam & CCTV Melbourne, whether
purchased for local pickup or supplied as part of an installation.

Customer-supplied products are not covered by our product return
policy. However, concerns relating to installation work performed by
us will be assessed under our service warranty, Terms & Conditions
and the Australian Consumer Law.

Please choose your product carefully. We do not normally offer a
refund, exchange or store credit where:

• You simply change your mind.
• You find the product cheaper somewhere else.
• You order the wrong model or an incompatible accessory.
• You no longer need or want the product.
• You prefer a different brand, model, feature or recording quality.

Please contact us if a product supplied by us is faulty, unsafe,
damaged when supplied, significantly different from its description,
or is not the product that you ordered.

Depending on the nature of the issue and your rights under the
Australian Consumer Law, the appropriate remedy may include:

• Inspection and testing of the product.
• Repair of the product.
• Replacement with the same or an equivalent product.
• A full or partial refund where legally appropriate.

A free repair, replacement or refund may not be available where the
issue was caused by circumstances outside the product or our
installation work, including:

• Accidental damage, impact, water damage or external interference.
• Misuse, neglect, unauthorised modification or incorrect operation.
• Damage caused after the product was collected or installed.
• A vehicle battery, electrical system or vehicle-related fault.
• A customer-supplied product, cable, accessory or memory card.
• Normal wear, consumable parts or storage-media deterioration.
• A fault the customer was clearly informed about before purchasing.

Each claim will be assessed based on the circumstances and applicable
consumer law.

Please contact us before returning or bringing in a product. This
helps us confirm the required information and arrange an appropriate
inspection or pickup-location appointment.

Approved returns may be brought to our Springvale pickup location by
appointment. Please do not attend the pickup location without first
receiving confirmation from us.

Unless the product is confirmed to have an issue covered by applicable
consumer law, the customer is responsible for the cost and safe
transport of the product back to us.

Where required by the Australian Consumer Law, reasonable return costs
for a confirmed faulty product will be reimbursed.

We may need to inspect, test or troubleshoot the product, installation
and relevant vehicle conditions before confirming the cause of the
issue and the appropriate remedy.

Customers should contact OJ Dashcam & CCTV Melbourne first and
provide us with a reasonable opportunity to inspect and rectify any
alleged installation issue.

Once a refund has been approved, we will normally process it within
five business days using the original payment method, unless another
method is agreed.

Your bank, card provider or payment service may require additional
time before the funds appear in your account.

Any approved refund will relate only to the amount and items covered
by the approved remedy.

Nothing in this policy is intended to exclude, restrict or modify any
consumer guarantee, right or remedy that cannot legally be excluded,
restricted or modified under the Australian Consumer Law.

Consumer-guarantee rights may continue beyond a manufacturer’s stated
warranty period depending on the product, price, expected lifespan and
circumstances of the issue.